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health insurance emergency transport
The major reason to choose MASA is peace of mind, knowing that if you  find yourself in need of air ambulance service… when seconds count… the most experienced professionals in medical air transport are only a phone call away, prepared to handle all the necessary arrangements.

Protection from catastrophic financial loss is another feature of membership worthy of serious consideration because most health insurance policies simply do not cover medical air services, much less return a policyholder and spouse home, by air ambulance transport or commercial carrier, after hospitalization, or provide vehicle return (car, RV or trailer), fly a family member to visit a hospitalized member, escort minor children, or return mortal remains.


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MEDICAL FLIGHTS OUT OF MEXICO

The following from Dusty Cook, Transport Director for MASA, is a brief explanation of services available to you as a MASA member, specifically referring to medical flights out of Mexico:

The first stop in an emergency upgraded air ambulance from Mexico will always be the nearest hospital in the states that can perform the necessary procedures, and then proceed to the member's residence that is on their application.

The air ambulance flight is at no cost to the MASA member and our transport department does all the flight arrangements. Our transport coordinators are bilingual and our company has had an extensive history of providing services for our members in Mexico.

In addition, MASA will fly the member by common commercial carrier back to their state side residence on file with MASA if that member has been hospitalized for twenty-four hours on an inpatient basis and released.

MASA medical upgrade air ambulances from Mexico normally fly into south Texas, where the medical facilities include McAllen Heart Institute, Valley Baptist (Harlingen), Rio Grande Regional, and Valley Regional Medical. However, if there is a facility that the member prefers to be taken to and the cost is equivalent to the flight to the nearest stateside hospital, MASA will provide that flight, and MASA will fly the member to the hospital of their choice if they are willing the pay the price difference.

MASA has been a provider for FEMA (U.S. Federal Emergency Management Agency) in the Caribbean, contracted to Progressive Insurance as their first affinity product, contracted to 13,000 Dallas, Texas, Independent School employees, and with the National Association of Retired Federal Employees (NARFE), an organization with approximately 500,00 members, who researched medical assist companies and found MASA to be the best based on our extensive history and customer service focus.

MASA has also contracted with Atlas and AIG in Mexico, and with International Insurance Group who, in addition to other coverage, sells over 50,000 policies annually for autos going to Mexico.

These, plus the PACEMD (Pan-American Collaborative Emergency Medicine Development) Program and many more organizations, companies, and individuals have done their due diligence in reference to MASA, and that is why they have chosen our company as their preferred provider.

Other companies may claim to offer competitive services, but in the fine print of their repatriation and recuperation criteria they often qualify a flight for their members by requiring that they have a "critical illness or injury". I wonder how they would define "critical", for instance, would that include a broken hip. That terminology is not part of our service agreement.

I hope that this brief explanation helps you to understand MASA's protocol in reference to this service. There will be a member's packet sent to you after we have received your enrollment application, and I am certainly at your disposal if you have further questions.

Dusty Cook
Transport Director



MASA provides numerous services to its members, which are generally not covered by health insurance policies. For additional information about each of these benefits, click on the membership features enumerated below.

MASA MEMBERSHIP BENEFITS:
  1. Emergency Air Transportation
  2. Repatriation/Recuperation
  3. Return Transportation
  4. Non-Injury Transport
  5. Escort Transportation
  6. Minor Children/Grandchildren Return
  7. Vehicle Return
  8. Mortal Remains Transport
  9. Organ Retrieval
  10. Organ Recipient Transport